Frequently Asked Questions
Everything you need to know about shopping with Duchess Boutique.
What is your return policy for boutique items?
We accept returns on unworn items with original tags attached within 30 days of purchase. Please note that clearance items and intimate apparel are final sale.
How long does shipping typically take?
Standard shipping within the continental US takes 3-5 business days. International shipping times vary by location, typically ranging from 7-14 business days.
How do I know which size will fit me best?
Each product page features a detailed size guide. Since we curate pieces from various designers, we also include 'Fit Notes' to indicate if an item runs small, large, or true to size.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer service team via live chat or email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer interest-free installments through Klarna and Afterpay.
Do you restock items that are sold out?
Many of our pieces are limited edition to maintain exclusivity. However, you can sign up for 'Back in Stock' notifications on the product page to be alerted if a return or restock occurs.